Creative Triangle have helped develop the standards for airside internal communications at Heathrow. There are close to 80,000 people working at Heathrow and many of them are responsible for airside operations. To ensure all of those who work airside receive consistent communications, we have developed design guidelines and content managed and produced literature used in staff training and awareness campaigns including brochures, maps, posters, z-cards and many more.
With so many employees having the responsibility of driving a host of different vehicles airside, we were asked to produce an interactive and challenging piece of communication that could be used in staff training programmes. Every person who drives airside needs to complete a test and also needs to re-sit that test every five years. Heathrow’s concern was that the staff training was not consistent and needed a pack that could be given to trainers allowing them to offer a consistent approach to the test.
The result was to produce an interactive DVD with notes that contained a film covering all of the major health and safety factors that arise whilst driving airside. We conceptualised & programmed the training DVD which includes short videos filmed onsite and interactive training aides which complement and reiterate the information in the videos and allow the participant to engage with the trainer in highlighting possible problems that could arise whilst driving airside. The short videos are categorised making it easy to navigate through the information. The training aides are a fun, interactive way of recapping on important key points discussed in the videos.