Welfare response plan
Having a clear, detailed and easy to use welfare response plan at Heathrow is imperative, making sure that eventualities are covered and everyone knows their role, actions and responsibilities. We have just finished designing and artworking this 174pp A4 folder. Michelle Smith, Head of Passenger Welfare at Heathrow, described the file as ‘being key to Heathrow’s planned welfare response during major disruptions such as extreme weather conditions’. Michelle added that they are ‘really happy with the result and were impressed with Creative Triangle’s dedication to the project’.