Celebrates neurodiversity


The Heathrow Umbrella Project 2019 celebrates the gifts, talents and employability of those who are neurodiverse. Creative Triangle were tasked with passenger and colleague engagement surrounding the project – making sure everyone looks up (or down depending on where they are standing!) and understands the significance of the rainbow of umbrellas at Terminal 5. #neurodiversity #umbrellas #whatsyoursuperpower





Creative Triangle have just launched a series of 4 campaigns to remind colleagues at Heathrow of the benefits of their Digital Workplace and to highlight the user-friendly apps that help colleagues use the cloud more effectively and communicate better. We applied the existing character illustrations to real backdrops to create a more engaging feel and used puns within the headlines to make them more memorable. The posters introduced apps which are available on Heathrow’s intranet site.



Christmas Jumper Day


To help Heathrow celebrate Christmas Jumper Day, we were asked to create graphics encouraging colleagues to don their festive knits. With other celebrations including selfie opportunities, colleague competitions, Santa hats and pop-up gingerbread bear decorating stations – the Airport was in full festive swing.



DofE Partnership


To mark the Strategic Partnership between The Duke of Edinburgh’s Award and Heathrow Airport, we were asked to create a suite of marketing materials for an event at Terminal 5 attended by HRH The Earl of Wessex.

Elements created feature striking photography used within lantern banners; monoliths and informational brochures which were given to other specially invited businesses encouraging their involvement in DofE; our main focal point was the history gallery which showcased the history of the Heathrow and DofE Partnership.



Communicating change effectively


We were asked to communicate to a range of audiences the changes to the rail network at Heathrow, when TfL Rail replaced Heathrow Connect between Heathrow Terminals 2, 3 & 4 and London Paddington. The communications needed to be clear and simple, highlighting that TfL and Heathrow Express tickets were different and that passengers and commuters now needed a ticket for terminal transfers. Calls and enquires from both passengers and commuting colleagues were lower than expected thanks to our effective communications.

6077_Heathrow Train Awareness Passenger V14




Creative Triangle are thrilled to have been asked by the Health and Wellbeing Team at Heathrow to help launch ‘Babylon’. This free, new colleague service is an app that offers 24 / 7 health information and the ability to consult with a GP on a mobile phone.
Using the shape of a heart – our quirky approach gives the information booklet huge standout; and our simple step-by-step guide helps colleagues through the registration process. 
Rebecca Corris, Senior Project Manager for the Health and Wellbeing Team at Heathrow said ‘The comms were a great help when raising awareness of the service; so much so that our initial sign up target was surpassed’.

Babylon_Flyer_4 Babylon_Flyer_5




Congratulations to our client Heathrow as MPs have backed plans to build a third runway.



T5 is 10


Creative Triangle were delighted to have been asked by Heathrow to help celebrate T5’s 10th birthday. We created a birthday graphic which depicted the essence of T5 – this was turned into pin badges, a large format montage which collated images of T5 colleagues, even a Lego mosaic. We also supplied 3,500 cupcakes, bunting and balloons!

The event was a huge success which also saw the visit from a very special Royal.

Heathrow Airport, Terminal 5, airside, departure lounge, 10th anniversary celebrations, LEGO wall, 22 March 2018 Heathrow Airport, Terminal 5, interchange plaza, 10th anniversary celebrations, DofE SkyWire event, 14 March 2018Heathrow Airport, Terminal 5, interchange plaza, 10th anniversary celebrations, DofE SkyWire event, 14 March 2018




Creative Triangle have been assigned the task of helping to develop Heathrow’s Agile working strategy by creating an identifier and graphic style, manager’s toolkit, line manager brochure, case study films and launch event to encourage employees to support and engage with the communications.
To help develop an environment and culture where colleagues are empowered to have more choice over when they work and the way in which they work we coined the campaign line ‘#WorkSmart: Agile working is smarter working’ alongside illustrations and a tickertape graphic to highlight the benefits of agile working.



Charity football tournament


Creative Triangle were delighted to have been asked to design and produce graphics for Heathrow’s first ever airport wide colleague football tournament. We produced several assets including branded footballs, t-shirts, flags, an official match day programme and more.

The event, championed by the airport community, proved to be a huge success raising over £7,000 for the Duke of Edinburgh award.





To create a fun, engaging and interactive space for Heathrow’s Terminal 5 ‘High5!’ security training programme, Creative Triangle brought the community garden theme into the training room – playing on the idea of growth and development.

The design featured garden graphics for the walls, bees featured on the display to highlight Heathrow’s honey which is now sourced in over 7 locations at the airport, contravisions for the windows, artificial grass for the floor and inspirational imagery for the doors.

To compliment the motivating environment, Creative Triangle also produced merchandise including pin badges, pens, notepads and more. Feedback from the attendees so far include ‘imaginative and thought provoking’, ‘great design’ and ‘fun, interactive and engaging’.



Driving permanent change


To improve safety and wellbeing within Baggage at the airport, Heathrow commissioned Creative Triangle to design a manual handling poster campaign – raising awareness, educating and driving permanent change. With consideration of research into baggage handlers’ attitudes, Creative Triangle developed an emotive, impactful and memorable poster campaign, through the use of bold imagery and personal straplines mixed with practical advice.

Manual handling poster[1]


By Appointment


VAT Refund by Appointment is a joint venture between Travelex and Heathrow which will make it easier for passengers to reclaim VAT on their shopping. Last month luxury retailers were invited to a private launch to hear about the VAT Refund by Appointment service. Our exclusive design for the B2B email invite, brochure and short presentation film has already successfully enticed retailers to pre-book appointments for their customers.



Stuck in the wrong lane?


Raising awareness of Heathrow’s Employment and Skills Academy by designing a range of striking lorry graphics for their distribution trailers.



Heathrow’s New ‘Take Onboard’ Service


We were delighted when Heathrow asked us to help deliver their ‘Take Onboard’ service, which launched the 1st week of January 2017.

The look and feel of the Take Onboard identifier needed to be on brand, eye catching and simple to promote the new service with the participating food retailers within the Terminals. The suite of collateral included Digital Animation for live screens and website, Strut Cards, Shelf Wobblers and Table Cards.

Heathrow, Terminal 3, airside,' Take me onboard' campaign, shelf wobbler, photographed in EAT outlet, January 2017. Heathrow, Terminal 3, airside, Food Ambassador promoting ' Take Onboard' campaign, January 2017.